Shipping policy

Ewelery is a brand owned and operated by Growth Winner LLC (doing business as “Ewelery”), located at 300 Delaware Ave, Suite 210 #655, Wilmington, DE 19801, USA.

This Shipping & Delivery Policy applies to all orders placed through ewelery.com.

Order Processing

After placing an order, you will receive a confirmation email at the address provided during checkout.
Please review all details carefully.

If you need to correct your shipping address, contact us immediately at support@ewelery.com  with the subject line “URGENT – Address Correction”.
Address changes can only be made before the order is shipped.

Shipping Destinations

We currently ship to customers within the United States only.
All orders shipped through trusted U.S. courier networks.
All shipments include full tracking.

We ensure that the estimated delivery times below are accurate for every shipment.

Processing Time

Orders are typically processed and prepared for dispatch within 1–3 business days (Monday–Friday).
Once shipped, you will receive an email containing your tracking number and courier details.

Estimated Delivery Time

Delivery time may vary depending on your location within the United States.

Total Delivery Time = Handling Time + Transit Time

  • Handling Time: 1–3 Business Days

  • Transit Time: 3–7 Business Days

  • Total Estimated Delivery Time: 4–10 Business Days

Order Cut-Off Time: 5:00 PM EST (GMT-05:00) Eastern Standard Time (New York)

These timelines apply to all shipments from U.S. warehouses.

Couriers and Carriers

We work with reliable carriers such as:

  • UPS

  • FedEx

  • DHL

A tracking number is emailed to you once the package has been handed to the courier.
Tracking updates may take up to 48 hours to appear.

If you have not received tracking information within 5 business days, please contact support@ewelery.com

Order Tracking

You will receive a shipping confirmation email containing your tracking number as soon as your order is dispatched.

Tracking updates may take up to 48 hours to appear once the courier has scanned your package.

If you have not received your tracking email within 5 business days of placing your order, please contact support@ewelery.com

Lost or Delayed Orders

If your tracking status shows delivered but you cannot locate the package, please contact us within 7 days of the stated delivery date.
For shipments that are lost, delayed, or damaged during transit, we will assist you according to our Return & Refund Policy.

Incorrect Address

If a package cannot be delivered due to an incorrect or incomplete address entered at checkout, we cannot be held responsible.
Address changes are only possible before the order ships.
Once shipped, we are unable to redirect the package.

Delivery Delays

Delivery times may be extended during:

  • Holidays

  • Severe weather

  • High-volume shipping periods

  • Courier-related delays

While such factors are beyond our control, our support team is always available to help investigate and resolve delivery issues.

Customer Support

For any questions related to your shipment, contact us:

Phone: +1 281-914-9676
Email: support@ewelery.com
Address: 300 Delaware Ave Suite 210 #655 Wilmington, DE 19801, United States
Working Hours: Mon-Fri 09:00 AM to 05:00 PM EST
Response Time: We aim to respond within 24 - 48 Hours