Return and Refund Policy
Ewelery is a brand owned and operated by Growth Winner LLC (doing business as “Ewelery”), located at 300 Delaware Ave, Suite 210 #655, Wilmington, DE 19801, USA.
We want you to feel confident shopping with Ewelery. If something isn’t right, we’re here to help.
Return Window
You may request a return within 30 days from the delivery date.
Eligibility for Returns
To qualify for a return:
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Items must be unused, unworn, and in their original packaging.
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Items showing wear, damage, or modification not caused by us cannot be returned.
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If an item arrives damaged or incorrect, customers must provide clear photos or videos.
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A receipt or proof of purchase is required.
How to Start a Return
To begin your return:
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Our team will review your request and provide return authorization and instructions.
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Ship the item to the address we provide.
Please do not send items back without authorization, as they will not be processed.
Return Address
All authorized returns are processed at our U.S. facility:
Growth Winner LLC (Ewelery)
300 Delaware Ave Suite 210 #655
Wilmington, DE 19801
United States
Return Shipping Costs
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Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
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If the item is defective or incorrect, we cover the return shipping cost.
Refund Processing
After we receive and inspect your return:
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You will be notified whether your return is approved or rejected.
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Approved refunds are issued to your original payment method within 10 business days.
Please note: Your bank or payment provider may require additional time to complete the refund.
Exchanges
If you wish to exchange an item, contact us at support@ewelery.com.
We can help process an exchange or provide store credit.
Questions?
Our support team is here to assist you:
📧 support@ewelery.com