FAQs

Ewelery is a brand owned and operated by Growth Winner LLC (doing business as “Ewelery”), located at 300 Delaware Ave, Suite 210 #655, Wilmington, DE 19801, USA.

What types of jewelry do you offer?

We provide a collection of bracelets, earrings, necklaces, and rings designed for everyday wear. All items sold on our website are available for purchase in the United States.

What materials are used in your jewelry?

Our products are made from materials suitable for regular use. All claims about materials are factual and consistent with the product descriptions provided on the website.

How can I care for my jewelry?

To maintain the appearance of your jewelry, store it in a dry place, avoid exposure to harsh chemicals, and clean gently with a soft cloth. Following these steps may help prolong the lifespan of your items.

What is your return policy?

We offer a 30-day return policy for items that are unworn, unused, and in their original condition. To start a return, please contact our support team for instructions.

How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is 4–10 business days within the United States. You will receive tracking information once your order has shipped.

Do you offer exchanges?

We do not offer direct exchanges. To receive a different product, please return the original item for a refund and place a new order.

What should I do if my item arrives damaged or incorrect?

If your item arrives damaged or incorrect, contact us within 48 hours of delivery. Once verified, we will provide a prepaid return shipping label and arrange a replacement or refund at no cost to you.

How can I contact customer support?

For questions about your order, returns, or products, please contact us:

Phone:  +1 281-914-9676

Email: support@ewelery.com

Address:   300 Delaware Ave Suite 210 #655 Wilmington, DE 19801, United States

Working Hours: Mon-Fri 09:00 AM to 05:00 PM EST

Response Time: We aim to respond within 24 - 48 Hours